SHIPPING & RETURNS
Arrival time with the free shipping is not guaranteed. For major metropolitan areas orders shipped via ARAMEX / DTDC, 2-3 Day Priority will arrive in approximately 2 days. Outside major metropolitan areas orders will arrive in approximately 3 days.
RETURNS & EXCHANGES
Items purchased from LACTONOVA SPORT are eligible for a full refund if returned within 30 days of purchase.
You will have up to 40 days after items have been purchased to exchange for anything else on the website.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for a refund, exchange, or store credit.
For customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).
DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately.
RETURN & EXCHANGE CONDITIONS
Items must be returned undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition.
HOW TO SEND YOUR RETURN OR EXCHANGE
All domestic orders ship with a PREPAID return mailing label. To ship an item back to LACTONOVA please:
- 1) Indicate on your invoice whether you are exchanging or returning the item(s).
- 2) For exchanges: please indicate the desired PRODUCT. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
- 3) Pack your item(s) and invoice into the return bag/cardboard box and affix the prepaid mailing label.
- 4) Mail your package using one of the following methods:
- a. Drop your package at an ARAMEX / DTDC location without waiting in line (the label is pre-paid and requires nothing else on your end). Click here to find the closest location.
- b. Leave the package off at a location that has a daily ARAMEX / DTDC pick-up.
- 5) If you decide to send your return back without using the return label that we have provided, please address your return to the following address:
LACTONOVA NUTRIPHARM PVT LTD #81-3, IDA MALLAPUR, SECUNDERABAD – 500 076
AUTHENTICITY & WARRANTY
Customers are welcome to return any item they are unhappy with. Customers have free return shipping on all merchandise, regardless of whether it is defective.